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After receipt of the product, store credit or exchange will be issued immediately.We will not offer refunds or exchanges for items that are not returned to us. Product must be returned in NEW condition with all the original bags/packaging.If there is a quality issue the product can be returned for store credit or an exchange. We do not accept returns or exchange for any other reason than product quality.No change or cancellation after 12 hours of the order is been submitted. Items are not returnable after a 72 hr time period of delivery. If your package has been marked delivered yet you have not received it, please contact your local post office to resolve.Īll items are carefully inspected for quality before mailing. In the event that your item arrives damaged or in poor condition, please kindly contact us (WITH PICTURE) for a replacement. Please note that Shop rongrong is NOT responsible for international packages that have been held by or lost by your country's local customs/post office.Shop rongrong is not responsible for customs charges. NOTE - CUSTOMS fees vary by country and are based on the ITEM COST - sale price is not taken into consideration for some countries so please keep this in mind when checking out.Buyer is responsible for any customs, fees, or tariffs associated with international shipping. ![]()
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